NIMC launches WhatsApp and Live Chat support Channels to enhance customer experience

The National Identity Management Commission (NIMC) has launched new WhatsApp and live chat support channels to improve customer service and ease access to National Identification Number (NIN) enquiries for Nigerians and legal residents.

In a statement issued on Monday by its spokesman, Kayode Adegoke, the Commission said the initiative forms part of its ongoing digital transformation and service reform agenda under the leadership of Director-General and Chief Executive Officer, Abisoye Coker-Odusote.

According to NIMC, the newly introduced platforms are designed to provide faster, more convenient and real-time support services to the public, while reducing the need for physical visits to its offices.

The Commission stated that users can now access support through the live chat feature on its official website, NIMC Official Website, as well as through its official WhatsApp support line at +234 701 566 6971.

The full statement is published below…

PRESS STATEMENT

NIMC Launches WhatsApp and Live Chat Support Channels to Enhance Customer Experience

The National Identity Management Commission (NIMC) is pleased to announce the introduction of two new digital customer support channels aimed at improving accessibility, responsiveness, and service delivery for Nigerians and legal residents seeking assistance with National Identification Number (NIN) related enquiries.

As part of ongoing reforms and digital transformation initiatives under the leadership of the DG/CEO, Engr. Abisoye Coker-Odusote, the Commission has launched a Live Chat feature on its official website and an official WhatsApp support platform to provide Nigerians and legal residents with faster, more convenient, and real-time access to support services.

Members of the public can now connect with NIMC through:
Live Chat Support on the official NIMC website: www.nimc.gov.ng
Official NIMC WhatsApp Support Line: +234 701 566 6971

The initiative reflects the Commission’s commitment to service innovation, citizen-centered engagement, and efficient identity management service delivery in line with the Renewed Hope Agenda of President Bola Ahmed Tinubu (GCFR), aimed at improving public sector efficiency and enhancing access to government services through technology-driven solutions.

The newly introduced platforms are designed to provide prompt responses to enquiries, real-time guidance, and improved customer interaction from anywhere and at any time, reducing the need for physical visits while enhancing user experience and operational efficiency.

Under the visionary leadership of Engr. Abisoye Coker-Odusote, NIMC continues to implement strategic reforms and innovative digital solutions focused on expanding access, strengthening public trust, and improving service delivery for all Nigerians and legal residents.

The Commission encourages the public to take advantage of these official communication platforms for verified information, prompt assistance, and updates regarding NIN services and other identity management matters.

NIMC further advises citizens to remain vigilant and engage only through its official communication channels to avoid misinformation and fraudulent activities.

Signed:
Kayode Adegoke (Ph.D.)
Head, Corporate Communications Unit
Monday, 11th May, 2026.