The group managing director of UBA plc, Mr. Kennedy Uzoka over the weekend penned a letter to the bank’s customers intimating them of steps being taken by the bank to confront the ravaging coronavirus.
In a very personal letter, Uzoka assured customers that the bank is ready to implement immediate changes to ensure high level of safety of customers and bank staff.
The letter read in part, ”From the onset of this situation, we have been listening to the appropriate sources for accurate and up-to-date information, and our plan reflects those inputs. As things evolve, we are actively monitoring the crisis and assessing the risks. We are ready to implement immediate changes to ensure a high level of safety”.
Below id the full text of Uzoka’s letter…
Dear Customer,
It has become clear over the past couple of weeks that the world is facing an unprecedented challenge. Like you, we at UBA, are deeply concerned and want to do all we can to help keep our countries and our families safe and healthy. On behalf of the United Bank for Africa, I’d like to reassure you that we are responding to the situation at hand.
First of all, let me say that your loyalty humbles us, and we take our responsibility to serve you very seriously.
From the onset of this situation, we have been listening to the appropriate sources for accurate and up-to-date information, and our plan reflects those inputs. As things evolve, we are actively monitoring the crisis and assessing the risks. We are ready to implement immediate changes to ensure a high level of safety.
We will continue to communicate with you as may be necessary and promptly on a variety of significant developments:
What We’re Doing:
We have introduced rigorous additional cleaning procedures, and are increasing the number of wipes, hand sanitisers, and other materials available in our banking halls and throughout our business offices.
We have ensured that customers have access to the products and services they want at all times. We are also making it easier to find UBA products and services quickly and in real-time, 24/7.
We have taken steps to help protect our staff from possible exposure to COVID-19 by reducing the number of face – to – face meetings that we organise. With the use of technology, this has been made simple and even more effective.
We will continue to monitor the situation in order to constantly adapt to your needs should things change.
We recognise that this is a challenging period globally and we remain deeply committed to the safety of our customers, staff, and communities in which we operate.
You are at our heart as an institution and we look forward to continuing to serve you to the best of our abilities.
Please take care of yourself and your loved ones.
Kennedy Uzoka
GMD/CEO
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