Ebun Francis || The Nigeria communication commission, NCC, Monday queried three mobile telecommunication companies, Etisalat, Airtel and MTN over poor quality services experienced by their subscribers in recent times. The query followed a close door meeting the commission held with managements of telecoms companies in Abuja.
Details of what transpired in the meeting and the query that followed was contained in a statement by Tony Ojobo, director public affairs of the NCC.
According to the statement, Umar Danbatta, professor, and vice-chairman of the commission, in the interactive session said that the consumer had to be treated with dignity even as all hands should be on deck to achieve good quality service. He also appealed to the CBN to make forex available to operators in the bid to ameliorate the recurrent inaccessibility to foreign exchange.
Part of the statement read, “And we have sent this report to our task force on QoS (quality of service) and have been interacting with government at different levels as part of the measures to deal with the poor QoS.”
“Specifically, as a follow up to the letter, the executive commissioner, stakeholders management, NCC, Mr. Sunday Dare had a meeting with the CBN governor and extracted a commitment from him on how he hoped to address the FOREX needs of the operators.”
The director of technical standards and network integrity of NCC, Fidelis Ona noted that some of the challenges faced by the operators included Right of Way (RoW), Force Majeure, difficulty in acquiring new cell sites, multiple taxation and regulation, vandalism, power supply among others.
“We are engaging stakeholders, including industry working group on QoS, special committee on Counter Harmonisation to address this,” he said.